Suggestions and Complaints

Service through which you may suggest improvements or inform us of any dissatisfaction with our services. Your contribution is essential for our continued improvement.

Claims, complaints and suggestions

Consult the information and forms required to present your claim, complaint or suggestion.


Information and forms for lodging administrative appeals relating to the activities and services carried out by Aena.

Full list

All the claims, complaints, suggestion and administrative appeal procedures in this Electronic Office.

Available services

Services made available to the different interest groups for processing public law administrative procedures.

Applicable regulation

Consult the applicable regulations for quality improvement in the General State Administration.